Frequently asked questions

Shipping and Tracking

How can I track my order?
You receive an automatic email when your order is ready for shipping. You can track your order using your tracking number and the link on your dispatch confirmation email. It may take up to 24 hours before tracking is active.      

How long will it take to get my order?
Orders are filled during regular business days, excluding Bank Holidays. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods deliveries may take a little longer.

Change a “wrong shipping address” on an order
Send an email with your reference number and correct address to hello@i-teamhygiene.com as soon as possible. Please note: addresses cannot be changed once the order has been shipped.

 

Returns

I want to return my purchase what do I do?
First determine whether the product can be returned. Due to hygiene precautions (by Dutch Law) not all products can be returned. Not sure if this applies to your purchase? Send an email with your question and picture of your purchase to hello@i-teamhygiene.com.

How long does it take for me to get a refund?
Refunds are processed within 14 business days.

Can I exchange my order?
First determine whether the product can be returned. Due to hygiene precautions (by Dutch Law) not all products can be returned. It is possible however to modify your order before it’s shipped. Please contact hello@i-teamhygiene.com of +31 402662477.

The product is damaged or doesn’t work. What do I do?
Send an email to hello@i-teamhygiene.com or call us on the number +31 402662477. If a product is damaged or doesn’t work properly we will offer a fitting solution.

I placed a wrong order. What do I do?
Send an email to hello@i-teamhygiene.com or call us on the number +31 402662477 so we can either modify the order before shipping or determine whether the products are eligible to be returned.

A product breaks within the warranty period. Now what?
In that case you’ll receive a new or refurbished product. Send an email to hello@i-teamhygiene.com or call us on the number +31 402662477.

Questions about products

What’s the difference between the different hand gels?

i-protect protective handgel with silver	i-protect fresh protective handgel with silver	i-protect disinfectant gel	i-protect biosafe hygiene hand gel
aXonnite technology (silver)	aXonnite technology (silver)	75% alcohol	100% natural ingriedients
Creates a protective layer on your hands.	Creates a protective layer on your hands.	Creates a protective layer on your hands.	Fights micro-organisms in a natural way
Soft for your hands	Soft for your hands	Might dry out hands when used frequently.	Soft and nurturing for your hands
No perfume	With perfume	No perfume	No perfume
Wash your hands before use for maximum results	Wash your hands before use for maximum results	Not necessary to wash your hands before use	Wash your hands before use for maximum results

 

Which size gloves do I need?

This image can help you determine which size is suitable for you.